Our company will refund if you cancel your orders 30-45 days after we receive your email to cancel your order. We only accept refund, for the orders not ship yet to our customers. All orders made by online payment will be refund back by our online payment gateway. We will not refund in cash. Once the products ship to our customer, it is considered sold and we will not accept any return of products or refund.
But in the case customer make a dispute and asking for full refund and some products already send, customers need to return back the products we ship before we will return the full refund to the customer. Shipping fee for the return products will be pay by the customer.
We ship worldwide via Thailand post EMS, or Air parcel, DHL And Fedex delivery. Please allow us 7 working days to prepare your order and shipment. Make it sure to contact us the correct shipping fee.
We accept replacement of products, if it has factory defects. But all our the products we ship, we already check the quality.
Some products are made pre-order to ensure the quality and new products will be send to our customers, it will takes some weeks for production. If there are some delays of the production, the customer need to considered and understand the process.